Terms & Conditions

Acceptance of orders

Please place your order as soon as possible and the exact date that the order is required must be stated. Allow at least 28 days for multiple rosette, badge and sash orders and 14 days for single rosettes and other items. This notice period relates to the date on which you’d like to receive your order, not the date of the event for which the products will be used.

For orders required within shorter time periods please contact us by email and we will endeavour to meet your requirements dependant on our workload.

Late order surcharge

If we are able to accommodate shorter timescales than those stated above, a surcharge will applied on orders required within ten working days of receipt. During the months of January, February, March, April, September, October, November and December this will be 15% of the total cost before delivery charges, and this rises to 20% during the months of May, June, July and August.

Substitution

Accolade Rosettes reserve the right to substitute materials, colours and/or specifications if absolutely necessary.

Payment

Payment is to be made upon receipt of invoice.

Payment can be made by credit or debit card via a secure payment link, by bank transfer, or by cheque. The link and required details will be provided with the invoice.

The person placing the order will be deemed responsible for payment unless written notification is received stating that a club, association or other such organisation is responsible instead.

Orders may not be dispatched before payment has been received.

Payment terms for approved account customers are net 30 days from date of invoice. We reserve the right to charge interest on overdue accounts at a rate of 5% per month.

Shortage, incorrect supply and damage in transit

If we are not informed of any discrepancies found on your order acknowledgement (estimate/quote or invoice) then we cannot be held responsible for any consequent errors in your order.

We cannot be held responsible for any errors made as a result of mistakes made within written orders or in orders placed verbally.

No responsibility for shortages or errors will be accepted unless they are reported within 48 hours of receipt of the order.

Accolade Rosettes cannot accept responsibility for goods after dispatch but will take every possible precaution to ensure that they arrive at their destination on time and in perfect condition. Accolade Rosettes reserve the right to determine the most suitable method of dispatch.

Personalised items

Items with any personalisation have been made-to-order and are exempt from return and non-refundable.

General conditions

All measurements quoted are approximate and all descriptions, sizes and colours are for guidance only.

Prices stated are for individual items only unless otherwise stated and are exclusive of delivery charges which will be applied.

Products may carry our branding and contact details on the reverse. If you would prefer these details to be left off please inform us at the time of ordering.

No VAT is applied.

In the event of any unavoidable changes in terms and conditions or prices, advanced warning will be given wherever possible.