How to order

You can place your order by email, post or telephone (our contact details are available here).

You can provide us with everything we need to know by downloading and completing our order form and sending it to us by email or post.

 Download Order Form

Alternatively you could simply provide us with the following information:

• • Your name, address (both invoice and delivery) and an email address
  • The products you’d like to order
  • The details of any personalised printing
  • Your colour choices
  • If you’re ordering rosettes whether you’d like a brooch pin or bridle hook fixing
  • The exact date by which the order is required (not the date of your event)

Please ensure you have read our terms & conditions before submitting your order.

Written confirmation

Please note that order details must be confirmed in writing to minimise the chance of mistakes being made so orders placed over the telephone may be followed up by email.

Existing customers

We keep detailed records of all previous orders so if it’s a simple case of “same again” there’s no need for you to resubmit all of the information.

Since all our products (except Stock Rosettes and Special Offers) are made to order we ask that you give us as much time as possible to complete your order.

We have always asked a minimum of 4 weeks but we become very busy from March to October and our work diary is often full 6-12 weeks in advance - we add a message to our homepage if this is the case.

We allocate production time on a first-come-first-served basis to confirmed orders only and do not reserve time for "orders in principle".

What if I don't have that long?

At the moment we're unable to meet shorter timescales.